Protection of Personal Data

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WEBSITE PRIVACY AND COOKIE POLICY

Özel ENA Laboratuvar Görüntüleme Medikal Tıbbi Cihazlar Pazarlama Ticaret A.Ş. ("Institution") is committed to always protecting all data we collect through www.ena-lab.com ("Site"). This clarification text has been prepared in accordance with Article 10 of the Personal Data Protection Law No. 6698 and relevant legislation to explain the procedures and principles regarding the processing of personal data collected through the Site.

Data Controller

Your personal data is recorded, processed, stored, updated, and may be transferred to third parties by the Institution, which is the data controller as defined in the Personal Data Protection Law No. 6698, located at Barbaros Mah. Buğday Sok. No:2/3 Çankaya Ankara, limited to the explanations below.

What Are the Methods of Collecting Your Personal Data and Legal Basis?

Your personal data is processed by the Institution or real or legal persons processing data on behalf of the Institution within the scope of activities in relevant sections of the site, in accordance with the Personal Data Protection Law No. 6698:

  • If there is explicit consent of the user pursuant to Article 1 of the Law,
  • Due to explicit provision in laws regarding personal data collection pursuant to subparagraph (a) of paragraph 2 of the Article,
  • If necessary for the establishment or performance of a contract, provided that it is directly related to the parties of the contract, pursuant to subparagraph (c) of paragraph 2 of the Article,
  • If mandatory for the Institution, as data controller, to fulfill its legal obligations, pursuant to subparagraph (ç) of paragraph 2 of the Article,
  • If processing is necessary for the establishment, exercise, or protection of a right, pursuant to subparagraph (e) of paragraph 2 of the Article,
  • If data processing is necessary for the legitimate interests of the Institution, provided that it does not harm the fundamental rights and freedoms of the user, pursuant to subparagraph (f) of paragraph 2 of the Article.

Your personal data is processed when you navigate within the site, contact regarding services, learn test results, track requests and complaints, for the proper functioning of the site, or when you share your personal data for any purpose.

Cookie Policy

The Site also uses cookies and your personal data is processed through cookies. You can review the section below to learn about cookies and how to control them.

What is a cookie?

Cookie: A cookie is a small text file that can be used to collect information about your activities on the site and to collect data for the compatible operation of the site.

If the user accepts cookies, a cookie is placed on their device, or if the user has previously visited the site and consented to these cookies, cookies can be used. Using cookies is not mandatory to use the Site. You can block or personalize cookies through your browser. However, if cookies are blocked, you may not be able to use some features of the site. Also, depending on your browser settings, these cookies may not be automatically deleted. Please check your browser settings to determine where such cookies are stored and how they can be deleted. (Details are specified below.)

What cookies do we use on the Site?

Mandatory cookies (Performance): These types of cookies are necessary for the proper functioning of the site. It is mandatory to use these types of cookies for the site to continue its activities securely and to be used without problems. These types of cookies do not collect any data to market to the user, remember where you are on the internet, or track the user. Since the data collected through these types of cookies is necessary for the use and protection of the site, it is not possible to disable them.

COOKIE TYPE COOKIE NAME SOURCE PURPOSE RETENTION PERIOD
Performance _ga ena-lab Used to distinguish users. 2 Years
Performance _ga ena-lab Used to limit the request rate of the user during peak traffic times on the Website. 1 Minute
Performance _ga ena-lab Used to store information about how visitors use the website. 1 Day

You can find more information about the cookies we use within the Site and their purposes in the table below:

How to disable or delete cookies?

You can disable cookies by activating the setting in your browser that allows you to refuse all or some cookies. However, if you set your browser settings to disable all cookies, including mandatory ones, you may not be able to access all or parts of the Site. Disabling a cookie or category of cookies does not delete the cookie from your browser. You will need to do this separately in your browser.

If you wish to make changes to your cookie settings, please check the 'Options' or 'Preferences' menu of your browser. Alternatively, click the 'Help' option in your browser for more information. Please review the links below to learn more about your browser's cookie settings:

  • Internet Explorer
  • Firefox
  • Chrome
  • Android
  • Safari
  • iOS

To Whom and For What Purposes Can Your Personal Data Be Transferred?

Your personal data may be transferred to third parties in case of explicit consent of the user or if the conditions specified in the second paragraph of Article 5 of the Law No. 6698 on the Protection of Personal Data are met, as specified in Article 8 of the Law. Additionally, if requested, it may be shared with authorized public institutions and organizations by fulfilling the conditions required by the legislation and taking all legal and technical measures for the protection of your personal data. If the above-mentioned conditions are met and data transfer is made, the Institution requests assurance that the third party has taken all necessary technical and administrative measures to protect the data. Under no other circumstances are your personal data transferred by the Institution to third parties or abroad for any purpose.

How Long Will Your Personal Data Be Stored?

Your personal data will be stored until the reasons requiring processing cease to exist and/or for the period required by relevant legislation, as specified in Article 7 of the Law No. 6698 on the Protection of Personal Data. Our data is stored and processed in accordance with the criteria determined within the framework of the "Personal Data Retention and Disposal Policy" in which we determine retention periods specific to personal data categories. When the specified periods expire, personal data is deleted, anonymized, or destroyed.

Changes to the Clarification Text

What Are Your Rights as a User?

Regarding your personal data, in accordance with Article 11 of the Personal Data Protection Law No. 6698;

  • Learn whether your personal data is processed,
  • If your personal data has been processed, request information regarding this,
  • Learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
  • Know the third parties to whom your personal data is transferred domestically or abroad,
  • Request correction of your personal data if it is incomplete or incorrectly processed,
  • Request deletion or destruction of your personal data within the framework of conditions set forth in the legislation,
  • Request notification of the correction, deletion, or destruction of your personal data to third parties to whom we have transferred your personal data,
  • Object to the emergence of a result against you by analyzing the processed data exclusively through automated systems, and
  • Request compensation for the damage in case you suffer damage due to unlawful processing of your personal data.

What is the Application and Complaint Process Regarding Your Personal Data?

You can submit your applications regarding the rights listed above in writing or by using registered electronic mail (KEP) address, secure electronic signature, mobile signature, or the electronic mail address previously notified to the Institution and registered in the Institution's system. The application must include;

  1. a) Name, surname, and signature if the application is in writing,
  2. b) For citizens of the Republic of Turkey, Turkish ID number; for foreigners, nationality, passport number, or ID number if any,
  3. c) Residence or workplace address for notification,

ç) If any, electronic mail address, telephone and fax number for notification,

  1. d) Subject of the request,

must be included.

Special ENA Laboratory Imaging Medical Medical Devices Marketing Trade Inc. Patient Clarification Text

This clarification text has been prepared in accordance with Article 10 of the Personal Data Protection Law No. 6698 and relevant legislation to explain the procedures and principles regarding the processing of personal data of patients and patient relatives whose personal data is processed by Special ENA Laboratory Imaging Medical Medical Devices Marketing Trade Inc. ("Institution").

Data Controller

Your personal data is recorded, processed, stored, updated, and may be transferred to third parties by the Institution, which is the data controller as defined in the Personal Data Protection Law No. 6698, located at Barbaros Mah. Buğday Sok. No:2/3 Çankaya Ankara, limited to the explanations below.

What Are the Methods of Collecting Your Personal Data and Legal Basis?

Your personal data, detailed below by categories, is processed by the Institution in accordance with the Personal Data Protection Law No. 6698:

Additionally, based on the provision in Article 6 of the Law No. 6698 on the Protection of Personal Data: "Personal data other than health and sexual life may be processed without seeking explicit consent of the data subject in cases provided for by laws. Personal data related to health and sexual life may only be processed without seeking explicit consent of the data subject by persons under the obligation of secrecy or authorized institutions and organizations for the purposes of protection of public health, preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and their financing.", biometric and genetic data, and all kinds of information related to physical or mental health are collected and processed only by laboratory personnel under the obligation of secrecy in accordance with the Fundamental Law on Health Services No. 3359 and the Regulation on Medical Laboratories for the purposes of preventive medicine, medical diagnosis, treatment and care services, and planning of health services and their financing. Special categories of personal data are processed by taking the measures determined by the Personal Data Protection Board and specified in the Regulation on Personal Health Data.

Your personal data by categories below; are collected through patient consent forms, test request forms, the Institution's website (http://www.ena-lab.com/), CCTV camera system, call center, and other information and documents submitted by the patient, as well as through verbal, written, and electronic means.

Personal data collected by the Institution or provided by patients, as well as special categories of personal data, are processed and stored in a proportionate manner for the purposes specified below by categories, with all kinds of technical and administrative protection measures taken.

Your personal data will be stored until the reasons requiring processing cease to exist and for the period required by relevant legislation, as specified in Article 7 of the Law No. 6698 on the Protection of Personal Data. Data is stored and processed in accordance with the criteria determined within the framework of the Personal Data Retention and Disposal Policy in which we determine retention periods specific to personal data categories. When the specified periods expire, personal data is deleted, anonymized, or destroyed.

To Whom and For What Purposes Can Personal Data Be Transferred?

Personal data may be transferred to business partners (private insurance companies, banks, financial advisors, legal unit, etc.) and authorized public institutions and organizations (Ministry of Health and related units, Social Security Institution, General Directorate of Security, etc.) without explicit consent if the patient's explicit consent exists or if the conditions specified in the second paragraph of Article 5 are met, as specified in Article 8 of the Law No. 6698 on the Protection of Personal Data.

Special categories of personal data (Biometric Data, Genetic Data, and Health Data) may be transferred only to persons under the obligation of secrecy or authorized institutions and organizations for the purposes of protection of public health, preventive medicine, medical diagnosis, treatment and care services, and planning and management of health services and their financing, provided that adequate measures are taken as specified in Article 8.

Under no other circumstances are your personal data transferred by the Institution to third parties or abroad for any purpose. Additionally, if the above-mentioned conditions are met and data transfer is made, the Institution requests assurance that the third parties have taken all necessary technical and administrative measures to protect the data.

How Long Will Your Personal Data Be Stored?

Changes to the Clarification Text

This clarification text may be updated by the Institution from time to time. If a significant change is made to the clarification text, necessary information will be provided to patients via e-mail or other means.

What Are Your Rights as a Patient?

Regarding your personal data, in accordance with Article 11 of the Personal Data Protection Law No. 6698;

What is the Application and Complaint Process Regarding Your Personal Data?

You can submit your applications regarding the rights listed above in writing or by using registered electronic mail (KEP) address, secure electronic signature, mobile signature, or the electronic mail address previously notified to the Institution and registered in the Institution's system. The application must include;

  1. a) Name, surname, and signature if the application is in writing, b) For citizens of the Republic of Turkey, Turkish ID number; for foreigners, nationality, passport number, or ID number if any, c) Residence or workplace address for notification, ç) If any, electronic mail address, telephone and fax number for notification, d) Subject of the request, must be included.

You can submit your application to the Institution via info@ena-lab.com email address. Additionally, if you fill out the form available at http://www.ena-lab.com/kisisel-verilerin-korunmasi/ and send a signed copy of the form to Barbaros Mah. Buğday Sok. No:2/3 Çankaya Ankara address along with the information and documents required to fulfill the above application conditions, your applications will be responded to as soon as possible depending on the nature of your request, and within thirty days at the latest. Additionally, during the evaluation of relevant requests, additional information may be requested from patients if deemed necessary. If responding to the application incurs additional costs, fees determined by the Personal Data Protection Authority may be charged.